1. Warranty Coverage

We offer a 12-month limited warranty on all electronic products, including ZTE/Nubia smartphones, OPPO devices, and Earphones/Headsets, unless otherwise stated on the product description. This warranty covers:

  • Manufacturer defects (e.g., hardware malfunctions, faulty components).
  • Functional failure due to issues that arise under normal use.

The warranty does not cover:

  • Accidental damage (e.g., cracked screens, water damage).
  • Damage caused by misuse, neglect, or unauthorized repairs.
  • Wear and tear of consumables like battery performance and earphone tips.
  • Issues caused by improper use or failure to follow the product’s instructions.

2. Warranty Process

If your product is experiencing any issues covered under the warranty, please follow these steps:

  1. Contact Us
    • Visit our Contact Page or email us at admin@hikito.xyz.
    • Provide your order number, a description of the issue, and any relevant photos or videos to help us assess the problem.
  2. Product Evaluation
    • Once we receive your information, our support team will evaluate your claim.
    • If the issue is determined to be a manufacturer defect, we will issue a Return Merchandise Authorization (RMA) number and provide further instructions.
  3. Return and Repair or Replacement
    • After receiving your RMA number, return the defective product to us, ensuring it is packaged securely.
    • We will either repair the item or send a replacement, depending on the situation. In some cases, we may offer a refund if repair or replacement is not feasible.
  4. Shipping Costs
    • For warranty claims, customers are responsible for return shipping costs to send the item back to us.
    • Hikito.xyz will cover the shipping costs for sending back the repaired or replaced item.

3. Extended Warranty Options

We offer extended warranty plans on select products for added peace of mind. These plans can be purchased at checkout and provide coverage beyond the standard 12-month warranty. Extended warranties may cover additional damages such as accidental drops or water exposure, depending on the plan selected.

4. Warranty Limitations

  • The warranty is only valid for products purchased directly from Hikito.xyz. If you purchased your product through a third-party seller, please refer to their warranty policy.
  • Warranty claims must be made within the specified period from the date of purchase.
  • Some products, including accessories and wearables, may have different warranty periods, which will be outlined in their individual product descriptions.

5. How to Avoid Warranty Issues

To ensure your device stays in good condition and remains under warranty, we recommend the following:

  • Always follow the product’s manual and care instructions.
  • Use protective accessories, such as cases for phones and covers for earphones/headsets, to prevent physical damage.
  • Avoid exposing electronic devices to extreme temperatures, moisture, or physical shock.

6. Contact Information

If you have any questions or need assistance with your warranty claim, feel free to reach out to us: