1. Eligibility for Returns

We accept returns on products within 30 days of delivery, provided the following conditions are met:

  • The item must be in its original condition (unused, undamaged, and with all original packaging, accessories, and manuals included).
  • For electronic products like ZTE/Nubia, OPPO, and earphones/headsets, all protective seals and packaging must remain intact.
  • The product must not show signs of being opened, used, or tampered with.

Note: Some items, such as earphones or headsets, cannot be returned for hygiene reasons if the seal has been broken.

2. Non-Returnable Items

For your safety and hygiene, the following items cannot be returned:

  • Opened or used earphones / headsets.
  • Any personalized or customized items.
  • Products marked as Final Sale or Clearance items.
  • Gift cards or downloadable software.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [your email or contact form link] within 30 days of receiving your order. Please include the following details:
    • Order number
    • Product name(s)
    • Reason for the return
    • Photos of the product (if applicable)
  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
  3. Ship the Item: Pack the product securely in its original packaging and send it back to us at the return address provided. Return shipping costs are the responsibility of the customer unless the product is faulty or was sent in error.
  4. Inspection: Upon receiving the returned item, our team will inspect the product to ensure it meets the eligibility criteria for returns. If everything is in order, we will process your refund.

4. Refund Process

Once your return is approved, we will issue a refund to the original payment method. Please note:

  • Refunds will be processed within 5-7 business days of receiving the returned item.
  • Refunds will only be issued for the cost of the product. Shipping charges are non-refundable.
  • If you paid using a credit card or payment platform (PayPal, etc.), it may take a few additional days for the refund to reflect in your account.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and place a new order for the desired item.

6. Faulty or Damaged Items

If your item arrives damaged or is defective, please contact us immediately. We will assist you in resolving the issue with a replacement or full refund, including covering the return shipping costs for faulty items.

7. Contact Us

If you have any questions about our return policy, or if you need assistance with your return, please don’t hesitate to reach out to us:

  • Email: admin@hikito.xyz

We are committed to providing you with a smooth and hassle-free return experience.